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Your payment method of choice will then be saved to your account so that you can easily deposit at any time in the future, without having to re-enter your details.
Along with Live Chat, you can also use email or request a call back to get in touch with the customer support team.
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We are so glad to be with you! If you rely on this data to place bets, you do so entirely at your own risk and we accept no responsibility for any loss direct or indirect suffered by you as a result of your reliance on it.
We reserve the right to withhold payment if we become aware or suspect that the prices of a particular event have been manipulated or where a race, event or match has been rigged.
Pending the outcome of any investigation and, in our absolute discretion, we reserve the right to declare bets on any such race, event or match as void.
The Genting Casino experience has been created for your enjoyment. As a responsible and regulated company we have created some advice on responsible gaming which we recommend you read.
For players who enjoy gambling frequently, it is not uncommon to overspend your budget some of the time. Ask yourself honestly whether you have a problem and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test.
If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor. It can help problem gamblers avoid some of the dangers of unrestricted gambling.
For the avoidance of doubt, however, Genting does not and cannot accept liability in respect of any failure of an Gamblock subscribing or other third party to exercise or enforce a self-exclusion via this site.
Limiting Your Personal Expenditure Genting provides help to control your gambling. Managing The Length Of Time You Play It is sometimes easy to lose track of time whilst gambling, so Genting gives you the option to set a timed reminder which alerts you to how long you have played for.
If you believe you have a gambling problem or just wish to take an enforced break from gaming please let us know. Self-exclusions are for a minimum of six months and can be requested by contacting our customer services team by clicking the Live Chat button on the right of this page or emailing support gentingcasino.
We also offer facilities to allow you to limit your length of play and deposit levels within our casino which. You will be asked to confirm whether you would like to limit your play before placing your first deposit.
Else you can request this by contacting customer services. If you require further information relating to this our self-exclusion process, please contact our Customer Support at support gentingcasino.
You must be at least 18 years old, or of legal age to gamble in the country in which you reside whichever is older , to play in the Genting Casino.
Our casino is not designed to attract children and we aggressively discourage and track minors who attempt to play at our casino.
Unfortunately, no system is foolproof. Some young people may escape our detection. If you know of any persons who are under the legal gambling age in their jurisdiction who are registered with Genting Casino, please notify us immediately.
To help you understand the rules relating to the games offered at Genting Casino launch the casino software and view them in the help section.
By accessing any part of this Website, you agree to accept and be bound by these Terms and Conditions.
If you do not agree to accept and be bound by these terms and conditions, then please do not open an account with us and navigate away from the Website.
Your use of the Website Service is strictly subject to your continuing observance of these Terms and Conditions and the specific rules pertaining to both the Betting Services and the Gaming Services on the Website.
You will receive a notification by email. Any such revision or change will be effective immediately on the earlier of a its posting on the Website b notification to you in the form of a pop up message upon login and c notification to you by email or by post.
You should check the Website from time to time to review these Terms and Conditions because they are binding on you. Use by you of any part of this Website at any time following such posting or notification shall constitute your acceptance of such revisions or changes.
No customer support operative has, for the avoidance of doubt, the power to amend these Terms and Conditions. You are not permitted to share your username and password with any other person.
It is your responsibility to safeguard such security access details from any unauthorised use and we recommend that you change your password on a regular basis.
We will not be liable to you for any loss you suffer as a result of any unauthorised use or misuse of your security access details other than as a result of our gross negligence.
You are only permitted to open one account. We reserve the right to close any accounts that we consider to be duplicate accounts and to void any bets made via such duplicate accounts.
You shall fulfil all commitments made on your account in the course of using the Website and be responsible for all communication from your account with us.
You agree that if any other person uses the Website through your account, you shall subject to us taking reasonable precautions against fraud and computer hacking be bound by such use as if it were your own use, and you shall fully indemnify us in respect of any failure by such third party to fulfil any commitments made by such use.
To access any of your account information or to access the Website Service, you must use your security access details i.
You may only make deposits and withdrawals to and from your account for the purposes of using the Website Service and we reserve the right to suspend or terminate your account in the event that we suspect that you are using your account for other means.
We may also be required by law or any relevant authority to report any such activity and to abide by that authority's directions in relation to the funds in your account.
You are not permitted to or attempt to sell, transfer or acquire accounts to or from other persons. You may deposit monies to an account with us by using any of the available payment methods against which you shall be able to use the Website Service.
You can deregister any of your credit or debit cards or other payment methods if you have no outstanding balance in respect of that particular payment method.
We reserve the right at all times to limit customer deposits on any given day. Withdrawals may only be made to the debit or credit card you have registered to your account and deposited funds with.
ID confirmation may be required. Withdrawal by wire transfer to UK bank account: We reserve the right to charge a reasonable processing fee for wire transfer withdrawals.
A transfer will only be made to an account in your name and such account must not be at a branch located outside the United Kingdom.
Where you are requesting a wire transfer for the first time, we will require proof of identity to be provided. This withdrawal option will only be offered in certain circumstances and you may not withdraw funds by this method if we are able to return your withdrawal to your registered debit or credit card.
In the case of Pre-Paid: Maximum withdrawals via any card provider or other payment processing websites may also be subject to limits as stipulated by the relevant payment service provider from time to time.
Maximum withdrawals via any card provider or other payment processing websites may also be subject to limits stipulated by the relevant service provider from time to time.
Any bet or wagers placed by you is done solely on the exercise of your own judgment and discretion. You acknowledge that you have not relied on any statement, representation or advice from us including any of our employees in deciding to place a bet.
You also acknowledge that by using the Website Service you may lose money and you accept full responsibility for any such losses.
You accept that your participation in the Website Service is at your sole discretion and risk. Whilst we endeavour to ensure that the information on the Website is correct and that the software is in good working order, we do not accept any liability for errors on any part of the Website or software or any other element of the Website Service including but not limited to bet settlement and we reserve the right to void all bets on any transactions affected by any such error.
You undertake to notify us promptly of any error of which you become aware and not to take advantage of it.
We reserve the right to recover from you any monies that you may receive as a result of an error together with all costs and expenses incurred in doing so.
We shall be entitled to set-off any subsequent amounts you deposit with us to satisfy any such liability. If there is any disagreement as to the details of a particular bet or wager or amount staked, then our records shall always prevail.
You acknowledge that our random number generator will determine the outcome of the games played on the Gaming Service.
In the unlikely event of a disagreement between the result that appears on your screen and our game server, you hereby agree the result that appears on the game server will prevail.
You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of your participation.
We reserve the right to refuse or limit the whole or part of any wager for any reason at our discretion.
In any event you are not allowed to place a wager greater than the amount in credit in your account. We also reserve the right to set the maximum and minimum stake amounts and these will be updated in the relevant Sport Rules, all such other of our rules or policies as they relate to the Website Service including rules for a particular game, promotions, bonuses, special offers or any other aspect of your use of the website service from time to time.
Minimum and maximum stakes may also be displayed in respect of each relevant market and game on the Website Service. Where a multiple bet has been placed which involves events with different maximum winnings limits then the lowest limit will apply.
Should we have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum winnings payout.
While we endeavour to ensure that the Website is normally available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period.
Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
We shall only honour transactions which we have actually received and placed bets shall only be treated as received at the time that our systems actually receive them.
Raising a Complaint You may raise a complaint with us at any time by contacting our Customer support team via email on support gentingcasino.
Stage 1 An member of the customer service team will be tasked with investigating your complaint and responding to it. Stage 2 Consideration Where you request escalation of your complaint, your complaint and the stage 1 decision shall be relayed to a customer services manager for further review.
Timescales We will use all reasonable endeavours to review and conclude our complaints process within 8 weeks of our initial acknowledgement.
There is no charge to you to make an IBAS referral. Neither IBAS nor any other UK Gambling Commission approved ADR entity is obliged to adjudicate a dispute if i you have not attempted to engage with the first stage of our complaints process; or ii your dispute is considered frivolous or vexatious; or iii the dispute is subject to another disputes process or adjudication; or iv you have not met any notified timescales for submission of your dispute to IBAS.
Whilst any stage of an investigation is ongoing or thereafter we reserve the right to and in some instances the law requires that we withhold payment in respect of any event or complaint that comes under investigation for cheating, impropriety, fraud, collusion, or other improper activity.
When a dispute occurs which cannot be resolved by us, any relevant papers and recordings may be made available to IBAS and the UK Gambling Commission in order to i give the adjudicator full details of your complaint; and ii to meet our regulatory obligations to furnish full details of your complaint to the regulator.
Confidence We expect and require that the fact and content of your complaint will remain confidential between us whilst it is subject to consideration by us or third party adjudicator.
If you choose to do this, it will be for a minimum of six months before you may apply for reinstatement. On completion of our self-exclusion process, we will close your account and return any outstanding balance to you.
Any outstanding bets or wagers that have already been placed shall remain valid and we will forward any winnings to you after the relevant event has been concluded.
We will not reopen any self-excluded account but, after the expiry of the exclusion period 6 months minimum you may contact Customer Support at support gentingcasino.
Subsequent to contacting Customer Support, you will be required to verify your request by speaking to one of our customer representatives.
No other method of re-activation is possible. These intellectual property rights are protected by the laws of England and Wales, international treaties and all other applicable copyright and intellectual property laws.
If you breach any of the terms of this section 8, your permission to use the Website automatically terminates and you agree that you will delete and destroy any downloaded or printed extracts from the Website.
Any rights not expressly granted in these Terms and Conditions are reserved. The Website Service and their material and content are made available for your personal non-commercial use.
Any other use of such items or rights without our prior written consent is not permitted. The terms upon which you may download and use any such Software will be made available to you at the time of download and must be accepted by you prior to your use of that Software.
By playing any such games, you warrant that cannot see or communicate with the persons you are gaming against. If you suspect that any such third party might be cheating by undertaking one of the following: We reserve the right at any time including after a bet has been determined to: Where we suspect that you are participating in any form of cheating, collusion, fraudulent practice, sports integrity issues or money laundering activities, we reserve the right to report such activity or suspicions to the regulators, the police, relevant authorities including sports bodies , other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions including details of your identity and you agree to cooperate fully with us to investigate any such activity.
Your use of the Website and the Website Service is solely at your own risk and you accept that the information contained on the Website may contain bugs, errors or other limitations.
Whilst we will use reasonable endeavours to provide a timely and reliable service, we cannot guarantee that your use of the Website shall be uninterrupted or error-free and we accept no liability in respect of any outages or unexpected downtime.
We shall have no responsibility nor shall we be liable for any damages caused by viruses contained within the Website or any other delivery mechanism.
We, any other party whether or not involved in creating, producing, maintaining or delivering the Website , and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that you or a third party may incur including without limitation: Without limiting the generality of the foregoing, we shall not be liable for any loss or liability resulting from, but not limited to: Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.
We shall not be in breach of these Terms and Conditions nor shall we be liable for events, circumstances or causes that occur as a result of circumstances beyond our control and which prevent us from performing our obligations to you.
Nothing in this Agreement shall exclude any liability which we may have in respect of fraud or death or personal injury arising from our negligence.
We shall not be obliged to provide you with any reasons for so doing and shall not be liable to you in any way for any loss or damages that may result from any such action.
We reserve the right to withhold winnings and void wagers if there is any malfunction of the Website or if there is any manipulation of the Website Service or our financial system or suspicion or evidence thereof or a breach or suspected breach of any applicable law, regulation or any of these terms and conditions, in each case without providing any reason.
Use of any account otherwise than in accordance with these Terms and Conditions or any other abuse of any account is strictly prohibited.
Our decision on all matters referred to in this Section 14 will be final and binding and no further correspondence will be entered into.
You acknowledge that underage gambling is an offence, Accordingly in opening an account with us, you warrant to us that you are at least 18 eighteen years of age and above the legal age for gambling in the jurisdiction in which you reside when using the Website Service.
We reserve the right to void any bets or wagers with minors and also reserve the right to request proof of age documentation from you at any time.
If age verification cannot be completed within 72 hours of any such request, your account will be frozen until your identity has been verified.
If whether or not we have verified your age , you are subsequently proven to have been under the legal age for gambling in the jurisdiction in which you reside when using the Website Service and less than 18 eighteen years of age at the time you placed transactions with us then your account will be closed, all transactions placed whilst you were under the requisite age will be made void and all related funds deposited will be returned save in respect of any winnings which you have accrued at such time which will be forfeited.
We shall not be liable to any parent, relation or legal guardian of any such minor in respect of any losses incurred by a minor. We do not accept bets or wagers from any persons located in jurisdictions, where it may be illegal to place bets from, including but not limited to the United States of America.
You should note that the list of Prohibited Jurisdictions may vary depending on whether you are using the Betting Service or the Gaming Service and the relevant jurisdictions may be changed by us from time to time with or without notice.
The presentation by us of any betting or gaming propositions or facilities does not constitute an offer or invitation for the use of or subscription to the Betting Service or the Gaming Service in any of the Prohibited Jurisdictions.
Accessibility of the Website in any jurisdiction outside of the United Kingdom shall not be construed as a representation or warranty with respect to the legality of use of the Betting Service or the Gaming Service in that jurisdiction and we do not accept any liability for any breach by you of the applicable laws of that jurisdiction.
No winnings shall be paid to you in respect of the use of the Website Service whilst you are located in any of the Prohibited Jurisdictions.
We reserve the right to terminate your account and refuse any and all current or future use of the Website Service if we suspect or know that you have been using them whilst located in any of the Prohibited Jurisdictions.